General Terms and Conditions of Purchase and Use

Please read our terms, cookie policy, and privacy policy carefully before using our website.

By using this website or making a purchase through it, you are bound by these terms and our data protection policies.

If you agree to the terms and data protection policies, you may use this website (with the understanding that these terms may be amended).

It is your responsibility to read them regularly, as the terms that apply are those in force when using the website or entering into the relevant contract, as specified below:

1. Inquiries

If you have any inquiries regarding the terms or data protection policies, you can contact us through the phone number provided on our website or via our email address sales@medicalme.co.

2. Sales Process

The sale of goods through our website is carried out by Medical Me, with the email address sales@medicalme.co.

3. Website Usage Terms

By using our website and making purchases through it, you agree to:

The processing of information and data by us, and you declare that all the information and data provided are true and accurate.

Use our website to make legally permissible inquiries and orders.

Not make any false or fraudulent orders, and if we reasonably believe that such an order has been placed, we are entitled to cancel it and inform the relevant authorities.

Provide us with your email address or postal address or other contact information truthfully and accurately.

The possibility of us using this information to communicate with you in the context of your order if necessary.

4. Privacy Policy

Please review our privacy policy. If you do not provide us with all the required information, you will not be able to complete your order through the website.

5. Qualification for Ordering

When you complete an order, you confirm that you are over 18 years old and legally eligible to enter into binding contracts.

6. Delivery Service

Delivery service is available for the products displayed on our website.

7. Purchase Procedures

You must follow the purchase procedures when using our website. After clicking “Confirm Order,” you will receive an email confirming the receipt of your order with the subject “Thank you, your order has been received.” Subsequently, you will be informed via email when the order is dispatched with the subject “Your order is now complete.”

8. My Account

For technical means of correcting errors, if you discover an error when entering your personal data during registration as a user on our website, you can amend it in the “My Account” section. Additionally, you can correct errors related to the personal data provided during the purchase process by contacting customer service at the email address sales@medicalme.co. You can also exercise the right to correction as stated in the privacy policy, where the website displays confirmation boxes at various stages of the purchase process to allow you to follow the order process if the required information is not provided correctly at that stage.

9. Order Modification

The website is designed to display details of all items added to your shopping cart during the purchase process, allowing you to modify your order details before completing the payment. If you discover any errors after completing the payment, you must contact customer service directly at sales@medicalme.co or call 01060009047.

10. Order Suspension

All orders are subject to the availability of products within this framework. If any difficulties arise regarding the availability of products or if there are no remaining items in stock, we will provide you with information about alternative products of the same quality and value or higher, allowing you to order them if you wish. In this case, we will refund any additional amount paid by you.

11. Removal of Products

We reserve the right to remove any product from the website at any time and to remove or modify any material or content from it. While we always make every effort to accept all orders, there may be exceptional circumstances that force us to refuse the acceptance of an order after sending the order confirmation. In such cases, we have the right to do so at any time, and then we will inform you and offer alternative products as mentioned in the previous paragraph.

We are not responsible to you or any third party for the removal of any product from the website or for the removal or modification of any material or content from the website or for the non-acceptance of an order after sending the “order confirmation.”

12. Order Confirmation

Despite what is stated above regarding product availability and excluding exceptional circumstances, we aim to dispatch the order consisting of the products listed in each “shipping confirmation” before the date specified in the relevant shipping confirmation, or if there is no specific delivery date within the estimated timeframe mentioned when selecting the delivery method.

However, delays may occur due to unforeseen circumstances or related to the delivery area.
If we cannot meet the delivery date for any reason, we will inform you of this situation and provide you with the option to proceed with the purchase, specify a new delivery date, or cancel the order with a full refund (bearing in mind that we do not deliver to homes on Fridays and official holidays).

Once you or a third party takes physical possession, we consider the delivery to be completed or the order to be delivered, which is confirmed by signing the order receipt at the designated delivery address.

13. Impossibility of Delivery

In the event that we are unable to deliver your order, we will attempt to find a safe place to leave it. If we cannot find a safe place, your order will be returned to our warehouses. At that point, we will provide any relevant information about the whereabouts of your order and what needs to be done to redeliver it.

If you are not present at the delivery location at the agreed time, please contact us to arrange delivery on another day.
If your order is not collected within 14 days from the delivery date for reasons not attributable to us, we will assume that you wish to cancel the contract, and it will be terminated.

As a result of terminating the contract, we will refund you all the payments received from you, including delivery fees, except for any additional costs resulting from your choice of a delivery method different from the ordinary delivery method we offer without undue delay.

Please note that within 14 days from the date of terminating this contract, additional transport costs may be incurred due to contract termination, and in that case, we have the right to charge you those additional costs.

14. Immediate Delivery

Our immediate delivery service is available for items in your order in limited areas. Please note that you can select the immediate delivery option at the store, but as this is subject to stock availability and other factors, you can choose this option when completing your order.

If we notify you that immediate delivery is available, your order will be available for pick-up from the store before the estimated delivery date provided in the shopping guide section on our website.

Once immediate delivery for your order is prepared, we will contact you to inform you that it is ready for pick-up. You can either pick it up in person (by providing the order number and identification) or you can designate another person to pick up the order on your behalf.

In this case, the appointed person must provide the order number and proof of identity.

Note: The terms of this paragraph apply along with the rest of the terms.

15. Transfer of Risk and Ownership of Products

Products are under your responsibility from the moment of delivery as explained above; you acquire ownership of the products when we receive full payment for all amounts due, including delivery fees, or upon delivery (as agreed upon).

16. Price and Payment

Products purchased on our website (www.medicalme.co) may be subject to value-added tax or other applicable taxes in Egypt, and the advertised price of some products may be incorrect.

Despite our best efforts, errors may occur, and if we discover an error in the price of any products you have ordered, we will notify you as soon as possible and offer you the option to confirm your order at the correct price or cancel it. If we cannot contact you, the order will be considered canceled, and we will refund you the full amount paid.
We are not obliged to provide you with any product at an incorrectly low price (even if we have sent a shipping confirmation) if the price error is obvious and can be reasonably recognised as an incorrect price.

All prices on the website include value-added tax, but do not include delivery fees, which are added to the total price as indicated in the shopping guide (please review the delivery fees section).

Prices may change at any time; however (except as stated above), these changes will not affect orders for which we have sent order confirmations.
Once you have selected all the items you wish to purchase, they will be added to your cart.

The next step is to process the order and make the payment.

To complete this, you must follow the steps of the purchasing process, providing or confirming the required information at each step. You can modify the details of your order during the purchasing process, and before payment, we provide a detailed description of the purchasing process in the shopping guide.

Also, if you are registered, you will find a record of all orders you have completed in the “My Account” section. You can use the following cards as a payment method (Visa – MasterCard), and you can also pay for your order in cash upon delivery to reduce the risk of unauthorized access.

Your credit card details will be encrypted once we receive your order, and we request a pre-authorisation on your card to ensure that there is sufficient balance to complete the transaction. The amount will be deducted from your card at the time your order leaves our warehouses. When you click on “Authorise Payment,” you confirm that the credit card is yours.

Credit cards are subject to verification and authorisation by the card issuer, and if the card issuer does not allow payment, we are not responsible for any delay or failure in delivery, and we will not be able to enter into any contract with you.

17. Goods Purchase

Guest purchasing service is available on the website, and under this type of purchase, the necessary data for registration as a user or continued use as a non-registered user is only requested to complete your order when you have finished the purchase process.

18. Quick Payment

The quick payment feature, referred to below as “Quick Payment,” facilitates purchasing processes on our website, where you need to enter shipping, invoice, and payment information for each purchase.

Quick payment is available in the “Shopping Cart” section, and to use quick payment, you must save your card information. You can do this when paying with any of the approved cards on this website by clicking on the “Save My Card Data” option. This will save the following data on your card: (card number, cardholder’s name exactly as it appears, card expiration date). To save your card information and use quick payment, you must accept the privacy policy and terms in effect.

By agreeing to use quick payment, you authorize the deduction of the purchase price through this tool from the relevant card associated with the transaction.

The use of the card is subject to the terms agreed upon between you and its issuer.

You can save information for any number of cards you want to use for quick payment, and to do so, you must complete at least one payment with each card. The last card for which information is saved is considered the “preferred card,” and purchases are automatically made with it through quick payment, unless you change it in the “My Account” section when using quick payment. You must click on the “Quick Payment” button that appears in the shopping cart to change it, and a screen will immediately appear with shipping, invoice, and payment information for the purchase. Please note that the information displayed on this screen cannot be edited, so if you notice an error during the purchase process, please do not use the quick payment service.

Note: These terms do not apply if you purchase goods as a guest.

19. Return/Exchange Policy

19.1 Legal Right to Withdraw

If you contract as a consumer, you have the right to withdraw from the contract within 14 days without giving any reason, and the withdrawal period expires after 14 days from the day of delivery.

You or any third party other than the carrier acquires physical possession of the goods, or in the case of multiple goods in one order delivered separately, the withdrawal period begins with the last goods delivered in the order.

You can notify us by sending an email to (sales@medicalme.co) or by informing us in writing.

For example, a letter by post or our contact form, of your decision to withdraw from this electronic contract. You can use the withdrawal form provided in the appendix, but it is not mandatory to meet the withdrawal deadline; it is sufficient to send your message regarding your exercise of the right of withdrawal before the withdrawal period expires.

19.2 Consequences of Withdrawal

If you decide to withdraw from this contract, we will refund to you all payments received from you, including delivery charges (except for any additional charges resulting from your choice of a different delivery method than the standard delivery method we offer).

We will make these refunds using the same means of payment you used for the initial transaction unless otherwise agreed, and in any case, you will not incur any fees as a result of the reimbursement. However, we may delay repayment until we receive the goods or until you provide evidence.

You must deliver the goods to us at the store or with the courier company representative (as agreed) without undue delay and in any event no later than 14 days from the date of confirmation of shipment. Unless you deliver the goods to our store in Egypt or through the courier company as agreed, you will bear the direct cost of returning the goods.

You are only responsible for any decrease in the value of the goods resulting from handling them differently than is necessary, depending on the nature and characteristics of the goods.

19.3 Contractual Right of Withdrawal

In addition to the legal right of withdrawal for consumers mentioned above, we grant you a 14-day period from the date of confirmation of shipment to return products, except for those mentioned in the following paragraph, which are excluded from your right to cancel.

You can exercise your contractual right of withdrawal following the rules mentioned in the previous paragraph if you notify us of your intention to withdraw from the contract after the legal withdrawal period has expired. In any case, you must deliver the goods to us within 14 days from the date of confirmation of shipment.

Other Terms

You do not have the right to withdraw from the contract when it concerns the delivery of any products that have been modified or customized at your request, as follows:

• • Goods that have been specially designed.
  • Sealed goods that are not suitable for return for reasons related to hygiene and have been opened after delivery.
  • Your right to cancel the contract exclusively applies to products that are returned in the same condition as received.
  • No refund will be made if the product has been used after opening, or if the products are in a different condition from when they were delivered or damaged. Therefore, take care of the products while they are in your possession.
  • Please return the products in their original packaging, including instructions and other accompanying documents if available.
  • You must send the products you wish to return with the receipt you received upon delivery.

Here is a summary of the product return conditions as follows:

Returning to Our Store (Medical Me)

You can return any product to the store where it was delivered to you, which belongs to the same department as the product you want to return. In this case, you must go to the store and present the electronic receipt you received with the shipping confirmation, which is also available in your account on the website.

Return via the Shipping Company

When returning products through the shipping company we have specified, you must contact us through our website’s form or via email at (sales@medicalme.co) to arrange for the product to be picked up from your home.

You must return the products in their original packaging and follow the instructions in the “Returns” section on this website.

If you have purchased any goods as a guest, you can request a return through the shipping company by sending an email to (sales@medicalme.co).

None of the above options will incur any additional costs for you after inspecting the item. Don’t worry; we will inform you whether you have the right to a refund or not, and delivery charges will be refunded when exercising the right to withdraw during the legal period.

After returning all relevant goods, the amount paid will be refunded as soon as possible after we send an email confirming that the refund or replacement of the product is proceeding.

Returns of Defective Products

If you believe that the product was not as specified in the contract at the time of delivery, you must contact us immediately through our dedicated contact form and provide details of the product and the damages it has incurred.

You can also send an email to (sales@medicalme.co), and in that case, you will be required to return the product to the store or deliver it to the shipping company that we send to your home.

We will carefully examine the returned product and inform you via email within a reasonable period whether the product can be replaced or if you have the right to a refund (as applicable).

The refund or replacement of the product will be processed as soon as possible after the date of the email we send confirming that the refund or replacement process is proceeding. If a defect or damage is confirmed in the returned products, we will refund the full amount paid, including the shipping fees you paid.

Please note that the amount paid will always be refunded using the same payment method used for the initial purchase.

Protection of Rights and Legal Responsibilities

We are committed to protecting all the rights recognized in current legislation, including responsibilities, disclaimers, and consumer legal rights.

Our responsibility for any product obtained through our website; unless explicitly stated otherwise, is exclusively limited to the purchase price of the mentioned product. However, we will not waive or limit our responsibility in cases of:

• • Death or personal injury resulting from our negligence.
  • Fraud or fraudulent misrepresentation.

In any case where it is illegal to exclude (or attempt to exclude or limit) our responsibility, and unless these conditions state otherwise, we will not accept any responsibility; within the legally permitted limits, for the following losses, regardless of their source:

• • Loss of income and sales.
  • Loss of business.
  • Loss of profits or contracts.
  • Loss of anticipated savings.
  • Loss of data.
  • Loss of business opportunity or management time.

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information obtained through this website, except for information explicitly provided or available on the website.

All product descriptions and information displayed on this website are provided “as is,” without any express or implied warranties, except those required by law. As a consumer or user, we are obligated to deliver goods that conform to the contract, and we are responsible to you for any lack of conformity that exists at the time of delivery.

21. Intellectual Property

You acknowledge and agree that all copyright, registered trademarks, and other intellectual and industrial property rights, as well as materials or content provided as part of the website, are at all times the property of the respective owners. This does not prevent you from using this website to the extent necessary to copy the information contained in your order or contact details.

22. Viruses, Hacking, and Other Computer Attacks

You must not misuse this website by knowingly introducing viruses or any other technologically harmful or malicious material. You must not attempt to gain unauthorized access to this website, the server on which this website is hosted, or any server, computer, or database connected to our website.

You agree not to attack this website via a denial-of-service attack or a distributed denial-of-service attack. Failure to comply with this clause will be considered a breach under applicable regulations. We will report any failure to comply with these regulations and cooperate with the relevant authorities in identifying the attacker. In the event of non-compliance with this clause, we will immediately suspend your permission to use the website.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or any other technologically harmful or malicious material that may infect your computer equipment, computer programs, data, or other materials as a result of your use of this website or the downloading of any content from it, or from any website linked to it.

23. Links from Our Website

If our website contains links to other websites and materials provided by third parties, these links are for information purposes only. We have no control over the content of those websites or materials and accept no responsibility for any loss or damage that may arise from your use of them.